How do you remember your guests name? I've always heard that if you say someones name 3 times you will remember it forever well... that has never worked for me. At Gratitude we came up with a great way to remember your guests name and make them feel special by putting their name on a card at you station. This might not seem like a big deal but our guests love it. It makes them feel like the station was prepared just for them. Now lets go beyond remembering their name and think about other things that are important to our guests. How do you track client formulas, special events, trips, birthdays, or anything else important that comes up. We are in the service business so the more you are prepared with your guest the better. How are you remembering your guests? Please Post Below. Thanks!