Hey Chrsitine,
Great question! I think Matea is absolutely correct. Small personal touches like what she described can go a really, really, really long way. The trick is figuring out how to consistently deliver those personal touches each and every…
In 2007 I launched a members-only barbershop + wine bar in San Francisco, CA called MR (http://nyti.ms/doL1ii). I've since launched a new venture called Hairbop.com. We're building mobile apps specifically for hair studio salon owners and booth renters. From your i-Phone, Android or laptop computer, the app manages your appointment book via online booking, tracks your service/retail performance, and keeps detailed records of all your client interactions and contact info. Most important, it’s really easy to use. We're always looking for testers to give us feedback, so DM me or email me at sean@hairbop.com if you're interested or know someone who might be.